Customer Testimonials

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DealerRater May 7, 2021

I highly recommend this dealership!!!!They were all very nice and very thoughtful. They took very good care of my family. Job well done staff!!!

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Cars Apr 30, 2021

Car buying made easy and enjoyable with the help of Jeremiah Ball. He was very professional, friendly and stress free in his approach and made sure I was satisfied. Highly recommended!

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DealerRater Jan 30, 2021

Brandon was very responsive to my needs and my questions before I came in to the dealership, and while I was in the dealership. He helped me get the best price, the most perks in my vehicle, and made the car buying experience much less of a hassle than it normally can be. Great experience 👍

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DealerRater Dec 19, 2020

Brandon sutton is by far an amazing worker and helped us so much in finding what our future vehicle will be, as well telling us all the features that come with it. We got to discuss our past cars and have a good conversation while also finding a good vehicle for our needs. He will be the one we request when we buy our future Tiguan or Atlas CrossSport.

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DealerRater Dec 11, 2020

Quick and easy deal. Our sales rep , Brandon Sutton did a top notch job and his sales manager Jason did too. Excellent customer experience. Highly recommend this dealership.

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DealerRater Nov 2, 2020

Brandon was great start to finish. No pressure and super helpful in helping me find the right VW Atlas. Couldn’t be happier with the whole process. In and out super fast. Thank you!

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DealerRater Oct 8, 2020

Great customer service throughout the whole process. All employees were friendly and accommodating with any changes we made. Employees were helped with making it a seamless process.

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DealerRater Sep 25, 2020

After totaling my car, I was completely overwhelmed with the process of finding a new one. I had been looking around for a little while, but slowly realized I was in over my head and needed some help, as this was my first time buying a car by myself. I wandered over to Auffenberg VW knowing only two things, I was on a budget and I wanted a manual transmission. I just happened to run into CJ Berry on my way in, and my luck started to change. CJ found me EXACTLY WHAT I WANTED and did it WELL WITHIN ...

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DealerRater Sep 18, 2020

The dealership and sales people were absolutely the most friendly and accommodating for our family’s personal situation... we will definitely purchase from here again

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Cars Mar 13, 2020

Great experience, ask for CJ. Easy to work with and made experience of getting a new car easy. I will definitely come back in the future

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Cars Jan 27, 2020

I estimate that there were over 100 Jettas and Passats to choose from. We test drove 3 and I bought the last one. Very patient sales force with zero pressure and great attention to detail as well as model knowledge!

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Cars Oct 11, 2019

Could not asked for better customer service!!! Everyone was so professional, polite and eager to help. Moe, Jeremiah, Tim everyone was so amazing. We bought two cars in 3 days!!!

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Cars Mar 26, 2019

Kudos to Charles and Moe, in Sales as well as Larry in Service. 10 yr customer and will continue with my future business as well as recommendations for friends and family.

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Cars Feb 5, 2019

Great job by all. Outstanding customer service! The entire staff has made every experience a great one. CJ did a great helping me with my decision. 5 stars !!!!

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Cars Jun 8, 2018

I drove 45 min to go see a nice used Volkswagen Golf and I’m glad I did. The service was quick and the staff was very knowledgeable and helpful. They made the vehicle the right price gave me a very fair trade in value for mine and did everything they good to put me exactly where I wanted to be to drive my new vehicle home.

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Cars Mar 23, 2018

Great experience will definitely be buying my next vehicle there. My sales consultant was great and very nice. I left feeling like he helped me choose the right vehicle for my family?s needs. The dealership itself is very inviting.

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Cars Feb 17, 2018

On a scale of 1 to 10, 10 being best, I would rate my overall experience at Auffenberg VW Dealership an 11. I purchased a Volkswagen Passat and love my new car. It's very safe, reliable and affordable. Well within my price range. CJ Berry was my Sales Associate and he was the best! Very friendly, knowledgeable and supportive. He made me feel very comfortable with my new purchase. I would definitely recommend CJ and Auffenberg Volkswagen to my family and friends if they are in need of a new/used car.

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DealerRater Jan 26, 2018

My family has owned several VWs but this was the first VW purchase for my wife and I. We traded in a Civic Si for a new Tiguan which is a night and day difference. I looked at reviews of Auffenberg online and some people really stated they had a bad experience, I pity them. It took a little bit of time but that was due to financing issue with what we owed on the Civic. Jeremiah was our initial salesman but had to leave due to a family emergency. CJ took over and got us going. We were there ...

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DealerRater Jun 6, 2017

Have taken both my career and my son's car here for service. Both times the work was done right the first time and this is one of the few dealers who hands but tried to sell me unnecessary extras. Every detail was explained and the Service Manager took me back and showed me the issue to see it first hand. I will definitely be back next time I need to get serviced

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DealerRater May 10, 2017

I bought my car here and get it serviced here. They are friendly and up front about everything with me. Purchasing the car was easy as well. Levi the salesman was nice and took me right to cars that had what I wanted and were in my price range. Car buying is never hassle free but it was the least annoying car purchase I have ever experienced.

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DealerRater Jan 10, 2017

Came in today to have my son's CC worked on, he was told by the auto parts store that his voltage regulator was defective. When I came into service Larry took all my information then stated he would have to run some tests to determine what is wrong. After a little while Larry and the service tech Jack came in to discuss the results of their tests. Their results determined that the voltage regulator and alternator were good. They could of just replaced the regulator or alternator as I requested based on the information my son provided. But through ...

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DealerRater Mar 12, 2016

I purchased my Jetta with Dave and couldn't have asked for a better experience. He was not pushy and took hours letting me decide. In addition, he provided me with convenient options for now and the future with my vehicle. I will go to Dave for all other vehicle purchases! Thank you- Shannon

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DealerRater Apr 21, 2015

Bought our 2013 Jetta wagon in another state before moving here. I had service at another dealer in St. Louis and shortly after the car developed vibration and noise in the front end. We took the car to Auffenberg because they were closer and they diagnosed damaged wheel bearing and bent rim and fixed it under warranty. After a little more driving the noise was still there, and they checked the front end and determined the drive axle needed to be replaced, again under warranty, with no hassles. Larry was careful and thorough in seeing the real problem was diagnosed and ...

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DealerRater Jan 31, 2015

My wife and I were looking to get a new car and trade in our old car; Ian & Mike were very helpful in getting us a nice VW Jetta that we are very satisfied with. We recommend this dealership to anyone looking to get a good deal on a new car. Ian & Mike were not pushy and were honest in talking with us. Very happy new owners of a Volkswagen!

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DealerRater Oct 17, 2014

This was my 2nd new car purchase from Auffenberg VW. Loved my old Jetta, loved the friendly sales folks from before, and the great service center. But Dave went above and beyond the call of duty to ensure everything went smooth and was the way I wanted. And even the follow-up calls, making sure of my complete satisfaction were greatly appreciated. Kudos to him!!

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DealerRater Oct 22, 2013

Michael Brewer was very helpful in making my car buying experience as great as it could be. He was very gracious and compassionate to my situation. I really appreciate all his help. I highly recommend him to all my friends and family. Thanks Michael!

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DealerRater Oct 15, 2013

I was looking at new vehicles and Mark came out to ask if I needed help with anything. I told him I was just at the beginning of looking at new vehicles, but did know I wanted a sedan. He asked my price range and started showing me the Jetta's. I found the color and package that I wanted and Mark got me in and out of the dealership that same day in about 2 hours. It was a great experience.

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DealerRater Sep 19, 2013

Shane, Jay and Mike are excellent. Mike(Brewer) sets the tone of putting the customer first, and it isn't just lip service. We are very pleased.

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DealerRater Sep 10, 2013

What really stands out with the sales associates and sales manager is their awesome customer service. They listened to my needs and worked very hard to accommodate them. Additionally, they were very patient and was not pushy regarding the sale.

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DealerRater Feb 19, 2013

Mark was the salesman that helped me and let me know what different cars I had to choose from and found out what I was looking for. I had a black car I was trading in and didn't really want a black car again...too much heat in the summer, it gets dirty easily, etc. We looked at all the colors they had in the Jetta. Then I saw a slick looking black Jetta with a chrome package and black leather interior and I knew it was the one. We test drove it and I absolutely loved the feel ...

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DealerRater Jul 23, 2012

Dan made buying my new car so simple! I got prices from 5 dealers in the metro area....Dan at Auffenberg gave me his best price IN WRITING the first time. There were not any hidden fees or charges like at some places. I stopped by to see the car and he sent me on a test drive by myself (some dealers try and babysit you while you drive). I spent five minutes witn him giving him some basic finance info. Before I got off work that day he had me approved for 1.8% financing and all the paperwork ready. It was ...

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DealerRater Dec 30, 2011

Both Ryan and Jerome did a wonderful job in my buying experience. Ryan did had all of his facts about the car itself and many of it's functions making our selection so much easier.

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DealerRater Dec 9, 2011

Everyone done a great job working with me to get the deal I wanted. Jason, the sales manager, done such a great job to get the overall deal done with the price I wanted. It was a great exsperince.

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DealerRater Aug 13, 2011

I have been familiar with the dealership as they have been servicing my other jetta for the past 3 years. The service department has provided timely and efficient care for my vehicle. They have gone our of there way to take me offsite while my vehicle was being serviced. I shopped the area with other VW dealerships prior to my recent purchase and found the staff at all levels of the process to be courteous, friendly and eager to assist. The price was the best and the sales professionals were not pushy.

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DealerRater Mar 25, 2011

I appreciate the no pressure sales and how helpful Josh was in the purchase of the new car. I was able to get the exact car that i wanted even though the car had to be brought in from a different state. I would recommend this dealership to anyone who is looking for a new car.

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DealerRater Mar 21, 2011

very knowledgeable, not pushy but wanting to keep business.i was so glad that i was able to have kati, the last dealership was a bad one and was scared to go to some place new. it was very enjoyable and i have my very first brand new car beacuse of the good people at volkswagon auffenberg

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DealerRater Mar 20, 2011

Customer Service rating would have reached 5 had the guy that does the "paperwork" been available. As the dealer is part of an "Auto Mall", one guy does this job for multiple dealers and we waited for hours to complete the deal. Great dealer otherwise.

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DealerRater Mar 14, 2011

Melissa took great care of me. I have no complaints and it was wonderful working with a young professional who knows the product and understands how to give the customer the right kinds of information to make the deal happen. From start to finish, the entire process took less thank 24 hours and there was not a single bump in the road or an unexepcted surprise. I highly recommend this dealer and Melissa (Howard helped too!)

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DealerRater Mar 12, 2011

When we first went to look for a new car, we knew we were going back to Auffenberg. We had bought a new Passat from them a few years ago. This go 'round we were after a Jetta. We test drove a Jetta SE with Thomas. We went back a week later with intent to purchase provided all our figures came out as we expected. Thomas was on a deliver so Philip worked with us. BOTH SALESMEN WERE SATISFACTORY! Philip worked with us to get us where we wanted to be as far as a trade-in price, final new car ...

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DealerRater Mar 4, 2011

Overall they were friendly while shopping for a new car. My issue was that when given a price for the car with no trade in it was higher than sticker price. The car had somehow got 1200 in tires on it that was not on there yet. The car was off the lot when i first started looking so maybe but did not like how that was handled when buying a car and given a price more than the sticker. Felt like they were upping the price. Also, the auto butler is a complete waiste. I got a black car and ...

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DealerRater Mar 3, 2011

My husband and I were looking to purchase a new jetta TDI, we went in knowing that much. We had a friend who recently bought a couple of cars from Auffenberg VW, and had nothing but great things to say about his experience so we drove 45 minutes to get a great new car buying experience. It was too, Melissa met us outside we told her what we were looking for and she grabbed some keys and showed us two different jetta TDI's. We drove them both she anwsered all our questions, we decided on one and went from there ...

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DealerRater Feb 5, 2011

After test driving several compact cars, I came into Auffenberg to do a second test drive on the VW Jetta TDI. It just confirmed that I love this car and with freezing rain & ice falling, decided to deal on the car. I had researched cars for 3 weeks and knew what I was willing to pay, what I wanted for my trade, my credit score & where I wanted the payment. Key thing to any car deal is knowing this information & be willing to walk away if you don't get it. Josh started me out $800 over sticker after ...

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DealerRater Feb 1, 2011

My account was handed over to a different salesperson after the person I initially visited with was let go, and I am so glad. The first salesperson I had before Kati was almost insulting in how dumb he must have thought we were, too pushy, wanted us to just "sign" something agreeing that we were interested in one of the cars (oh by the way, with the full MSRP on that sheet of paper). I walked out the first time thinking, you just lost a sale. However, it was a totally different story with Kati. She was persistent, ...

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DealerRater Jan 29, 2011

Absolute great people and dealership, I changed my appointment 4 times, and they was never a hint of frustration. Great people. Melissa took me on multiple test drives in different models to ensure I waas satisfied with the car I was going to select.

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DealerRater Jan 23, 2011

Nice sales people. I didn't feel pressured to buy and could take time looking at anything. After test driving, the car felt very sound and had more power than I thought it was going to. I liked all of the options and how it felt on the road. Thanks thanks for your help Melissa!

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DealerRater Jan 15, 2011

This was my first vehicle purchase and Kati made it as easy as possible. She asked what I was looking for and why. She didn't try to push us over our budget or into anything we didn't want to look at. She was very honest about everything we saw weather it was good or bad, which is hard to find in a sales person. She made sure we knew all of the information about our vehicle as well. Everybody we met with to make this purchase was friendly and easy to work with, I was very pleased with ...

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DealerRater Jan 13, 2011

When my mother and I first walked in we were greeted by a sales associate. The sale associate then asked if we were looking at any specific car which I was interested in the jetta. Then she showed us the basic model that comes in a jetta and let us test drive it. I was not 100% sure that I wanted the jetta for my next car, so my mother and I were going to go to lunch and talk about the cars we looked at that day. Melissa (sales associate) offered and let us take a different jetta to lunch ...

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DealerRater Dec 3, 2010

We went into the dealership to look at the diesel jettas. We had heard great things about the car. Josh was a great help in explaining all we needed to know. He gave us in the ballpark of what we wanted out of our trade-in. We left that night with a new jetta. What a way to end our vacation. We think its a great ride. Can't wait to see what kind of mileage we get.

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DealerRater Nov 21, 2010

The employees at Auffenberg Volkswagen were extremely professional and patient with me. They went out of their way to make sure I was in the "right vehicle" for my pleasure. I GREATLY respect them for all they have done for me in getting my Brand New Jetta. THANKS GUYS!!!

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DealerRater Nov 18, 2010

we needed a new car. we have studied the jetta. we were hoping to purchase one a tad bit cheaper than what we paind for it. our salesperson was very nice. i am extremely busy, and really do noyt like filling out these reviews; but, mt salesperson called to ask us to do this.

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DealerRater Nov 14, 2010

Arlondo took care of my wife during her search for a new bug. Auffenberg gave my wife a Very fair trade-in on her 2006 Volkswagen bug in which we purchased new at Auffenberg. When my wife came into Auffenberg she had her heart set on a Black 2010 Beetle with a manual transmission. Arlondo and the sales team made it their mission to locate one for her. They located the exact beetle she wanted and had it on the lot and ready for her to drive away with it in only 3 days. Thanks Arlondo Perkins for taken care of my wife and ...

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DealerRater Nov 2, 2010

Very nice and easy to work with. Spent a lot of time in the negotiation of getting the payments we needed as a family. Great customer service. The financing office was one of the best I've ever dealt with and ensured we walked out with vehicles in hand on a Saturday afternoon. Couldn't have asked for a more pleasant experience.

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